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In-House Customer Service Workshop (19 May 2011)

 
With MOVA's emphasis and persistence in upholding the highest standard of customer service, it held an in-house workshop on Customer Service for its service personnel on the evening of 19th May 2011. The guest speaker for the evening was Mr Chay, business consultant and former Chief Financial Officer of NTUC Fairprice. It was an opportunity for the service personnel from the various departments to gather for an update on the changes and developments in the standards of customer service in the automobile industry.
 
The workshop commenced with a session on the definition of good customer service followed by a broad range of other topics within the aspects of customer service ranging from the cost of retaining a customer to the core competencies that a service personnel should possess. The participants were also involved in scenario-based discussions on the challenges that they faced with customers in their respective fields of work. The workshop concluded with affable interactions between the guest speaker and the participants as well as amongst the participants themselves before the chairman of MOVA Automotive, Mr S.P. Yow, summed up the event with an inspirational speech.
 
It was a fruitful session for all involved and the workshop was well received by the participants, as reflected by their enthusiasm displayed during the discussions.